IT Specialist

U.S. Department of Veterans Affairs; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Chicago seeks an IT Specialist to provide frontline technology support within the Midwest End User Operations of OI&T.

The role blends phone assistance, desk-side service, and bench-top diagnostics to resolve software and hardware issues according to policy. You will diagnose, troubleshoot, and repair hardware, install software, and ensure users can work with minimal downtime through a structured incident-handling process, maintaining clear

Job description

This position is located in the Midwest - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

Duties

Major Duties:

Requirements