IT Specialist

U.S. Department of Veterans Affairs; Cleveland (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Midwest - End User Operations, Office of Information and Technology (OI&T) is seeking an IT Specialist.

The role combines phone support, desk-side assistance, and bench-top diagnosis and repair to resolve software and hardware issues in line with established policies and procedures. Primary duties include handling customer-related problems, ensuring timely resolution, and adhering to VA IT service standards.

Job description

This position is located in the Midwest - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

Duties

Major Duties:

Requirements