Customer Tech Engineer: VIP Desk-Side Support

Worldwide TechServices, LLC; Vancouver (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Customer Service Engineer to perform intermediate repair tasks on end-user computing devices, including PCs, desktops, laptops, tablets, and printers. The role emphasizes strong communication with customers and VIPs and requires basic to moderate troubleshooting.

You will handle IMAC activities, desk-side support, and follow ITIL-based service processes while meeting customer satisfaction targets and adhering to policy guidelines.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Responsibilities

• Troubleshoot and repair PC hardware and peripherals in end-user environments.
• Provide desk-side support to clients and VIPs.
• Install, move, add or change (IMAC) activities.
• Perform desk-side support and related tasks.
• Communicate repair status and time estimates to users and service desks.
• Adhere to documented service operations policies and procedures.
• Carry out other duties as needed to meet business needs

Skills

Communication skills

Interpersonal skills

Follow instructions

Physical ability to lift 50 lbs

Education

Technical school certification or equivalent experience

Job description

Worldwide TechServices, LLC is seeking a Customer Service Engineer to perform intermediate repair tasks on end-user computing devices, including PCs, desktops, laptops, tablets, and printers. The role emphasizes strong communication with customers and VIPs and requires basic to moderate troubleshooting.

You will handle IMAC activities, desk-side support, and follow ITIL-based service processes while meeting customer satisfaction targets and adhering to policy guidelines.