End-User IT Service Engineer

Worldwide TechServices; Corry (Erie County); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer to join a team supporting end-user computing devices. The role involves troubleshooting and repair of PCs, desktops, laptops, tablets and printers in a client environment.

Responsibilities include desk-side support, IMAC activities, VIP client support, meeting service metrics, and clear communication of repairs and status. Requires technical school certification or 2–4 years’ experience; ITIL familiarity; A+ is desirable.

Qualifications

• Excellent communication and customer service skills.
• Ability to follow documented processes with minimal instruction.
• Technical knowledge of hardware and software systems.
• A+ certification desired; ITIL familiarity encouraged.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets and printers.
• Provide desk-side end-user support and IMAC activities.
• Support VIP clients and communicate repair status clearly.
• Meet defined customer service metrics and service levels.
• Adhere to all service operations policies and procedures.

Skills

Communication skills

Customer-facing

Written & verbal

Follow instructions

Lifting 50 lbs

Education

Technical school certification

Job description

Worldwide TechServices is seeking a Customer Service Engineer to join a team supporting end-user computing devices. The role involves troubleshooting and repair of PCs, desktops, laptops, tablets and printers in a client environment.

Responsibilities include desk-side support, IMAC activities, VIP client support, meeting service metrics, and clear communication of repairs and status. Requires technical school certification or 2–4 years’ experience; ITIL familiarity; A+ is desirable.