End-User Desktop Support Specialist (Windows)

NTT DATA; City of Syracuse (NY); On-site; USD 49,000 - 51,000; Full time

Job summary

NTT DATA seeks a Desktop Support Technician in Syracuse, NY to provide on-site and remote end-user support, troubleshooting desktops, notebooks and printers, and performing hardware upgrades. The role requires strong Windows knowledge and solid customer service skills.

Ideal candidates have 2–4 years of relevant experience, a High School diploma, and willingness to travel. Benefits include healthcare and 401k; compensation is commensurate with experience.

Qualifications

• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• High School Diploma or equivalent.

Responsibilities

• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops/notebooks/printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• May respond to calls after normal business hours per leader instructions.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.

Skills

Customer service

Windows OS

Troubleshooting

Policy awareness

Education

High School Diploma or equivalent

Undergraduate coursework preferred

Tools

A+ certification

Job description

NTT DATA seeks a Desktop Support Technician in Syracuse, NY to provide on-site and remote end-user support, troubleshooting desktops, notebooks and printers, and performing hardware upgrades. The role requires strong Windows knowledge and solid customer service skills.

Ideal candidates have 2–4 years of relevant experience, a High School diploma, and willingness to travel. Benefits include healthcare and 401k; compensation is commensurate with experience.