Senior Field Tech Associate - Desk-Side Support

NTT DATA North America; City of Tonawanda (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

NTT DATA North America is seeking a Sr. Field Tech Associate to provide Deskside Support at a high‑profile account in Tonawanda. This role involves supporting over 500 end-user systems and interacting directly with customer employees, including C-level executives.

The ideal candidate must have extensive Windows troubleshooting experience and a strong understanding of Dell hardware. Responsibilities include technical support and proactive problem resolution while adhering to SLAs.

Qualifications

• Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 7.
• Experience troubleshooting Windows in an Enterprise environment.
• Ability to manage team tickets within a ticketing system.

Responsibilities

• Provide campus‑wide support for 500+ end‑user systems.
• Interact with employees to provide first‑class customer support.
• Work within the NTT DATA Ticket Management System, accurately documenting work performed.

Skills

Customer support

Technical troubleshooting

Windows troubleshooting

Microsoft Office

Dell hardware knowledge

Tools

Service Now

SCCM

Job description

NTT DATA North America is seeking a Sr. Field Tech Associate to provide Deskside Support at a high‑profile account in Tonawanda. This role involves supporting over 500 end-user systems and interacting directly with customer employees, including C-level executives.

The ideal candidate must have extensive Windows troubleshooting experience and a strong understanding of Dell hardware. Responsibilities include technical support and proactive problem resolution while adhering to SLAs.