End-User Desktop & Endpoint Administrator

The Chronicle Of Higher Education, Inc.

Clarksburg (MA)

On-site

USD 60,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Retirement benefits

Tuition Waivers & Discounts

Paid Time Off

Job summary

Massachusetts College of Liberal Arts in North Adams, MA is seeking a Desktop Support Technician to install, configure, and maintain computer systems and peripherals. You will ensure uptime, performance, and security while aligning with budget constraints.

The role includes planning, implementing, coordinating, and maintaining all Desktop Support Service activities under User Services. The position involves working with vendors, supporting faculty and staff, maintaining inventory, creating user

Qualifications

Bachelor's degree or four years of professional experience servicing computers and peripherals.
Experience using enterprise endpoint management tools such as Microsoft Endpoint Manager/Intune, JAMF, MDT and AD.
Expertise with the Windows operating system including GUI customization, patching, driver installation/updating, group policies and the command line.
Experience with managing virtual desktops in Microsoft Azure. Virtual Desktop (AVD) is a plus.

Responsibilities

Install, configure, deploy and maintain hardware devices including computers, hard drives, scanners, cameras, printers, and other peripherals. Create and maintain a variety of computer images for Windows and Mac OS systems.
Work with vendors to troubleshoot and resolve issues. Be the primary technician in charge of the college's laptop warranty services and maintain certifications required to perform such services.
Provide members of the MCLA community with installation, upgrade, modification, and maintenance of their computer-based applications software.
Administer computer management software to effectively manage all endpoint devices and virtual desktops.
Provide onsite technical assistance for faculty, staff, and students.
Identify, assign and/or escalation Help Desk issues to appropriate IT resource, and/or vendor, to ensure timely resolution of support requests. Alert Assistant Director of User Services or other appropriate IT staff/managers to patterns and global problems.
Assist in maintaining records for equipment in use and equipment that is recycled or discarded. Be responsible for the care, redistribution, and storage of equipment. Maintain accurate inventory information for all computer desktops, laptops, and peripherals.
Contribute to the creation of user documentation and training materials as assigned.
Assist the Assistant Director of User Services to respond to calls, e-mail, and in-person technical assistance from faculty, staff, and students.
Provide management to the Student Help Desk when needed to support the Assistant Director of User Services.