End-User & Endpoint Desktop Specialist

Onto Innovation Inc.; Wilmington (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Life and disability insurance

401(k) with employer match

Employee Stock Purchase Program

Wellness initiatives

Job summary

Onto Innovation Inc. in Wilmington, MA is seeking a Desktop Systems Specialist to provide Level 2/3 desktop support to global end-users. Responsibilities include diagnosing and resolving advanced workstation issues, managing devices, and supporting collaboration technologies.

Qualified candidates will have a diploma or degree in Computer Science/IT, solid knowledge of PC hardware, and experience with endpoint management tools. The role offers a comprehensive benefits package and encourages a supportive work culture.

Qualifications

• Strong knowledge of modern operating systems (Windows 10/11, macOS optional).
• Basic understanding of networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP, VPN).
• Experience in large, distributed or global enterprise environments.

Responsibilities

• Serve as a primary escalation point for Level 2/3 desktop support.
• Deploy, configure, and manage devices using enterprise endpoint-management platforms.
• Monitor and benchmark device performance; analyze trends to address ongoing issues.

Skills

PC hardware architecture

systems troubleshooting

Office 365 administration

analytical skills

customer service

Education

College diploma or university degree in Computer Science or IT

Tools

Intune

MECM/SCCM

Jamf

Job description

Onto Innovation Inc. in Wilmington, MA is seeking a Desktop Systems Specialist to provide Level 2/3 desktop support to global end-users. Responsibilities include diagnosing and resolving advanced workstation issues, managing devices, and supporting collaboration technologies.

Qualified candidates will have a diploma or degree in Computer Science/IT, solid knowledge of PC hardware, and experience with endpoint management tools. The role offers a comprehensive benefits package and encourages a supportive work culture.