End-User Desktop Support Specialist (Onsite/Remote)

A & T Systems, Inc.; Maryland; On-site; USD 50,000 - 70,000; Full time

Job summary

A & T Systems, Inc. is hiring an End User Desktop Support Technician responsible for onsite and remote tech support across client agencies. This role ensures reliable operation for desktop computers, mobile devices, and peripherals while following ITIL-based service management.

Key responsibilities include installing, configuring, and maintaining equipment and collaborating to resolve complex technical issues. Ideal candidates should have experience in Windows support and strong customer service skills.

Qualifications

• Minimum of three years of experience in desktop and technical support.
• Demonstrated experience supporting Windows-based desktop operating systems.
• Strong communication skills for diverse user communities.

Responsibilities

• Install and troubleshoot desktop and mobile devices.
• Deliver technical support while meeting SLAs.
• Collaborate with technical support groups to resolve complex issues.

Skills

Microsoft Windows desktop operating systems

Customer service

Analytical skills

Troubleshooting

Education

Associate’s degree in Information Technology or related field

High School diploma with relevant technical certifications

Tools

ServiceNow

Microsoft Intune

Microsoft Endpoint Configuration Manager

Job description

A & T Systems, Inc. is hiring an End User Desktop Support Technician responsible for onsite and remote tech support across client agencies. This role ensures reliable operation for desktop computers, mobile devices, and peripherals while following ITIL-based service management.

Key responsibilities include installing, configuring, and maintaining equipment and collaborating to resolve complex technical issues. Ideal candidates should have experience in Windows support and strong customer service skills.