Desktop Systems Administrator – User Services

Massachusetts College of Liberal Arts; North Adams (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Retirement options

Tuition Waivers & Discounts

Paid Time Off

Job summary

Massachusetts College of Liberal Arts is seeking a qualified Desktop Support Specialist to manage and maintain computer systems and peripherals. You will ensure uptime, performance, and security for faculty, staff, and students, while adhering to budget constraints.

The role involves deploying hardware, managing endpoints with Intune/JAMF/AD, and providing onsite support. A Bachelor's degree or 4 years' related experience is required; the position is full-time and benefits-eligible in North

Qualifications

• Bachelor's degree or four years of professional experience servicing computers and peripherals.
• Experience managing and documenting a community of hundreds of devices.
• Experience using enterprise endpoint management tools such as Microsoft Endpoint Manager/Intune, JAMF, MDT and AD.
• Expertise with Windows operating system including GUI customization, patching, driver installation/updating, group policies and command line.
• Experience with Mac OS X and Linux a plus.
• Excellent skills with tools used for virus, spyware and malware detection and removal.

Responsibilities

• Install, configure, deploy and maintain hardware devices including computers, hard drives, scanners, cameras, printers, and other peripherals.
• Create and maintain a variety of computer images for Windows and Mac OS systems.
• Work with vendors to troubleshoot and resolve issues; manage college laptop warranty services and certifications.
• Provide on-site technical assistance for faculty, staff, and students.
• Administer computer management software to effectively manage all endpoint devices and virtual desktops.
• Assist the Assistant Director of User Services to respond to calls, e-mail, and in-person technical assistance from faculty, staff, and students.
• Provide management to the Student Help Desk when needed to support the Assistant Director of User Services.

Skills

Technical troubleshooting

Excellent communication skills

Physical ability to lift 50 pounds

Documentation and record-keeping

Education

Bachelor's degree or 4 years professional experience

Tools

Microsoft Endpoint Manager/Intune

JAMF

MDT

Active Directory (AD)

Azure Virtual Desktop (AVD)

Windows OS

Mac OS X

Linux

Virus/malware detection tools

Job description

Massachusetts College of Liberal Arts is seeking a qualified Desktop Support Specialist to manage and maintain computer systems and peripherals. You will ensure uptime, performance, and security for faculty, staff, and students, while adhering to budget constraints.

The role involves deploying hardware, managing endpoints with Intune/JAMF/AD, and providing onsite support. A Bachelor's degree or 4 years' related experience is required; the position is full-time and benefits-eligible in North