Desktop Services Administrator – End-User IT

MountainOne; North Adams (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition waivers & discounts

Paid time off

Job summary

Massachusetts College of Liberal Arts seeks an experienced Desktop Support Technician to ensure reliable operation of computer systems and peripherals. You will maintain images for Windows and Mac OS, manage endpoint devices, and provide on-site support for faculty, staff and students.

Responsibilities include coordinating with vendors, maintaining inventory, and supporting the User Services team. The role requires a degree or equivalent experience, plus strong knowledge of Windows, macOS, and

Qualifications

• Bachelor's degree or 4 years of professional experience servicing computers and peripherals.
• Experience using enterprise endpoint management tools such as Microsoft Endpoint Manager/Intune, JAMF, MDT and AD.
• Expertise with the Windows operating system including GUI customization, patching, driver installation/updating, group policies and the command line.
• Experience with managing virtual desktops in Microsoft Azure Virtual Desktop (AVD) is a plus.
• Experience with Mac OS X and Linux a plus.
• Excellent skills with tools used for virus, spyware and malware detection and removal.
• Experience using remote support software to diagnose and resolve problems.
• Knowledge of TCP/IP, Ethernet and wireless network configurations.

Responsibilities

• Install, configure, deploy and maintain hardware devices and create computer images for Windows and Mac OS.
• Work with vendors to troubleshoot issues and manage laptop warranty services.
• Provide installation, upgrade, modification, and maintenance of computer-based applications for the community.
• Administer computer management software to manage endpoint devices and virtual desktops.
• Provide onsite technical assistance for faculty, staff, and students.
• Escalate Help Desk issues to appropriate IT resources and document patterns for management.

Skills

Microsoft Endpoint Manager/Intune

JAMF

AD (Active Directory)

MDT

Education

Bachelor's degree or 4 years professional experience

Tools

Azure Virtual Desktop

Mac OS X

Linux

Job description

Massachusetts College of Liberal Arts seeks an experienced Desktop Support Technician to ensure reliable operation of computer systems and peripherals. You will maintain images for Windows and Mac OS, manage endpoint devices, and provide on-site support for faculty, staff and students.

Responsibilities include coordinating with vendors, maintaining inventory, and supporting the User Services team. The role requires a degree or equivalent experience, plus strong knowledge of Windows, macOS, and