Onsite Network & Desktop Support Tech

Mass General Brigham (Enterprise Services)

Boston (MA)

On-site

USD 56,885,236 - 81,091,046

Full time

14 days+

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Job summary

Mass General Brigham Incorporated is seeking a full-time Network/Desktop Support Technician for our Digital Desktop Support Tech Services. You will transport, install, and decommission systems, run diagnostics, and assist users with technical issues related to computers, applications, or telecom.

The role requires a high school diploma or equivalent and 0–1 year of customer service experience, with strong multitasking and communication skills.

Qualifications

High School Diploma or Equivalent required.
No substitution of experience for the degree.
Customer service experience 0–1 year required.
Ability to multitask and prioritize work demands.
Good interpersonal and communication skills.
General knowledge of desktop and laptop computers, printers, and other computing equipment.
Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.

Responsibilities

Transport, set up, install, and decommission systems.
Perform tasks in accordance with layout diagrams and project schedules.
Run diagnostic tests on systems; troubleshoot and resolve any technical issues.
Assist customers as needed with technical issues related to computers, Applications, or telecom
Document issues and resolutions effectively and efficiently.
Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters.
Monitor and maintain inventory levels for equipment and accessories.