End User Computing Tech Support II

University of Florida; Gainesville (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

University of Florida is seeking an End User Computing Specialist 2 to support the Library Technology Services footprint on the Main Campus in Gainesville. The role focuses on desktop devices, software, conference room tech, and mobile management, serving as a primary contact for technical issues with strong customer service skills and teamwork.

Responsibilities include system configuration, troubleshooting across macOS and Windows, AV support, inventory management, and user training on

Qualifications

• Requires Associate's degree with 2 years of experience or high school diploma with 4 years of experience.
• Strong customer service background and troubleshooting skills in a team environment.
• Experience across macOS and Windows, including mobile and desktop devices.

Responsibilities

• Configure, install, and maintain library technology systems.
• Provide basic audio-visual support for conference rooms and events.
• Troubleshoot software and devices remotely and on-site.
• Maintain inventory and assist Help Desk workflows.

Skills

Customer service

Mac and Windows troubleshooting

Office 365

Verbal and written communication

Education

Associate's degree

High school diploma with 4 years experience

Tools

Intune Endpoint Management System

Active Directory

Group Policies

MS Configuration Manager

Job description

University of Florida is seeking an End User Computing Specialist 2 to support the Library Technology Services footprint on the Main Campus in Gainesville. The role focuses on desktop devices, software, conference room tech, and mobile management, serving as a primary contact for technical issues with strong customer service skills and teamwork.

Responsibilities include system configuration, troubleshooting across macOS and Windows, AV support, inventory management, and user training on