End User Computing Specialist I - IT Helpdesk & Hardware

University Of Florida; Gainesville (FL); On-site; USD 59,027,000 - 68,770,000; Full time

Benefits offered by this job

Veteran's preference

Job summary

The University of Florida is seeking an End User Computing Spec I to support the Main Campus in Gainesville. The role handles first‑line IT contact, onboarding staff and students, and basic to moderate hardware and software issues, ensuring reliable access to systems and data.

You will document procedures, assist with AD/UFX/UFEM, and work with campus teams on requests. Required is an Associate's degree (or equivalent with two years of relevant experience); veteran’s preference is applicable.

Qualifications

• Associate's degree; or a high school diploma or equivalent and two years of relevant experience.
• Strong customer relationships and communication skills.
• Knowledge of computer concepts, terminology, and analytical techniques of computing.
• Ability to troubleshoot computer hardware and software problems with applications and services the support unit requires for business, academic, and research efforts.
• Ability to communicate orally and in writing.
• Ability to establish effective working relationships with peers.

Responsibilities

• Responds to end-user support requests by phone, walk-ins, and ITSM queues.
• Onboards departmental employees with sign-on and software/server access.
• Troubleshoots connectivity issues (wired and wireless).
• Maintains documentation of support activities and procedures.
• Serves as a technical resource for users handling basic to moderate issues.
• Installs and supports computer hardware peripherals.
• Configures and supports operating systems and campus-approved applications.
• Documents procedures and creates user guides as needed.
• Maintains UFAD objects and supports UF email/UFX and UFEM platforms.

Skills

Customer relationships

Computer concepts

Hardware troubleshooting

Software troubleshooting

Written and verbal communication

Collaboration

Education

Associate's degree; or a high school diploma or equivalent and two years of relevant experience.

Job description

The University of Florida is seeking an End User Computing Spec I to support the Main Campus in Gainesville. The role handles first‑line IT contact, onboarding staff and students, and basic to moderate hardware and software issues, ensuring reliable access to systems and data.

You will document procedures, assist with AD/UFX/UFEM, and work with campus teams on requests. Required is an Associate's degree (or equivalent with two years of relevant experience); veteran’s preference is applicable.