Tech Support Specialist II: End-User IT & Classroom Tech

Stryker Corporation; Aspen, Northern (CO, KY); Hybrid; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Pet insurance

Retirement contribution

Tuition reimbursement

Annual & sick time

Mental health resources

Healthy lifestyle benefits

Relocation assistance

Job summary

Colorado Mountain College seeks a Tech Support Specialist II to deliver frontline IT support for PCs, Apple devices, and instructional technology across campus sites. You’ll assist students, faculty, and staff with software installations, troubleshooting, and lab support, including Smart classrooms and video streaming equipment.

You will train users, participate in incident management, and help maintain lab computers, servers, and network devices while collaborating with the IT team to ensure

Qualifications

• Education and experience sufficient to meet the rigors of the position.
• Desirable certifications and knowledge in PC/Mac and instructional tech.
• Strong English communication and customer service skills.
• Ability to supervise part-time staff and work-study students.

Responsibilities

• Provide frontline IT support for PCs, Apple devices, and instructional tech.
• ,
• Maintain equipment and support servers, networking, and video streaming gear.

Skills

PC/mac environments

Networking

Server management

Customer service

Team collaboration

Problem solving

English communication

Time management

Education

CompTIA A+

HDI Desktop Advanced Support Technician

MD-100 Windows 10

Apple Certified Support Professional

Jamf 100

Windows OS administration

Azure AD / AD DS

SCCM / Intune / Jamf Pro familiarity

Tools

Jamf Pro

Intune

SCCM

Azure AD

AD DS

Windows 10 OS

Job description

Colorado Mountain College seeks a Tech Support Specialist II to deliver frontline IT support for PCs, Apple devices, and instructional technology across campus sites. You’ll assist students, faculty, and staff with software installations, troubleshooting, and lab support, including Smart classrooms and video streaming equipment.

You will train users, participate in incident management, and help maintain lab computers, servers, and network devices while collaborating with the IT team to ensure