IT Support Specialist II: End-User Tech & Training

Florida Institute of Technology; Melbourne (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Florida Institute of Technology seeks a Technology Support Specialist to deliver tier 1–2 IT support for students and staff. You will supervise student workers, track incidents, and help maintain inventories and training materials.

The role emphasizes onboarding/offboarding, software, hardware, and security best practices. Ideal candidates have 1–3 years of experience in IT support, and a preferred MIS-related degree.

Qualifications

• 1-3 years of experience in a related IT support field.
• Associate or Bachelor’s Degree in MIS or related field preferred.
• Strong customer service and analytical skills required.

Responsibilities

• Provide tier 1 and 2 IT support for end-users (students, employees).
• Troubleshoot and escalate tickets per procedures to resolve incidents quickly.
• Assist with onboarding/offboarding and hardware setup.

Skills

Customer service

Analytical skills

Communication

Training sessions

PC & Mac

Office 365

Prioritization

Self-management

Education

MIS degree

Tools

Ticketing system

MS Office

Job description

Florida Institute of Technology seeks a Technology Support Specialist to deliver tier 1–2 IT support for students and staff. You will supervise student workers, track incidents, and help maintain inventories and training materials.

The role emphasizes onboarding/offboarding, software, hardware, and security best practices. Ideal candidates have 1–3 years of experience in IT support, and a preferred MIS-related degree.