IT Support Specialist II — End-User Tech & Training

Florida Institute of Technology; Melbourne (KY); On-site; USD 48,000 - 60,000; Full time

Job summary

Florida Tech seeks a Technology Support Specialist to operate the Technology Support Center at Florida Tech. This role supports end-users, including students and employees, with installations, troubleshooting, training, and consultations.

The Specialist will troubleshoot, escalate issues, train student workers, coordinate schedules, track tickets, maintain records, and assist with onboarding and inventory management. Collaboration with IT leadership is essential.

Qualifications

• 1–3 years of experience in related field.
• Experience in fast-paced team environments.
• Strong customer service and communication skills.
• Knowledge of PC and MAC hardware.
• Experience with mobile device support.
• Experience logging and tracking tickets.

Responsibilities

• Troubleshoot issues and respond to service requests.
• Escalate tier III as needed.
• Train student workers and onboarding employees.
• Manage student technician schedules.
• Track ticket progress and incident workflows.
• Log incidents and maintain records.
• Provide tier 1/2 support for IT services.
• Develop training materials.
• Maintain IT inventories.
• Collaborate with IT staff.
• Perform other duties as assigned.

Skills

Customer service

Analytical skills

Communication

Ticketing systems

Office 365

PC/MAC knowledge

Education

Associate or Bachelor's in MIS or related

Tools

Incident management systems

Job description

Florida Tech seeks a Technology Support Specialist to operate the Technology Support Center at Florida Tech. This role supports end-users, including students and employees, with installations, troubleshooting, training, and consultations.

The Specialist will troubleshoot, escalate issues, train student workers, coordinate schedules, track tickets, maintain records, and assist with onboarding and inventory management. Collaboration with IT leadership is essential.