Library IT Systems Administrator & Tech Support

100 Miami University; United States; On-site; USD 60,000 - 62,000; Full time

Job summary

Miami University Libraries seeks a Technology Support Specialist/Systems Administrator (Temporary One-Year Appointment) to provide day-to-day support for library computing devices, software, and services. The role involves endpoint management, scripting, automation, documentation, and collaboration with Library Technology staff and central IT to implement solutions.

Ideal candidates have a Bachelor's degree and strong customer service skills, with experience in Windows, macOS, or mobile

Qualifications

• Bachelor's degree in information technology, computer science, information systems, or a related field.
• Interest in information technology, systems administration, desktop support, or related fields.
• Experience troubleshooting technology issues in work, educational, or volunteer environments.

Responsibilities

• Provide support for Library desktop, laptop, mobile, and public computing devices.
• Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.
• Assist with management of Apple, Windows, and Chromebook devices.
• Respond to and resolve technology support requests through the IT ticketing system.

Skills

Customer service skills

Interpersonal skills

Ability to learn new technologies

Communication with technical and non-­

Education

Bachelor's degree

Bachelor's degree in IT/CS/IS or related field

Tools

PowerShell

Python

Bash

Jamf

Intune

Job description

Miami University Libraries seeks a Technology Support Specialist/Systems Administrator (Temporary One-Year Appointment) to provide day-to-day support for library computing devices, software, and services. The role involves endpoint management, scripting, automation, documentation, and collaboration with Library Technology staff and central IT to implement solutions.

Ideal candidates have a Bachelor's degree and strong customer service skills, with experience in Windows, macOS, or mobile