EMS Call Dispatcher — Fast-Paced, Critical-Care Routing

American Medical Response, Inc.; Springfield (MA); On-site; USD 25,000 - 35,000; Full time

Job summary

American Medical Response, Inc. in Springfield, MA is hiring an EMS Call Receiver to respond to emergency and non-emergency calls for ambulance and transportation services.

You will assign and route transportation requests and communicate clearly in all situations to ensure quality support for our customers. Requirements include a high school diploma, minimal medical or telecom experience (or 1+ year EMS/public safety dispatch), strong English reading/writing, and the ability to multitask with

Qualifications

• High school diploma or equivalent.
• Minimal medical or telecommunications experience or at least 1 year as EMS/public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to them.
• Manage multiple tasks simultaneously.
• Good typing speed and accuracy for emergency and nonemergency calls.
• Understand basic computer applications.

Responsibilities

• Understands Emergency Medical Dispatch concepts and applies approved protocols.
• Allocates EMS resources as needed per rules and protocols.
• Ensures completeness and accuracy of paperwork before shift end.
• Performs accurate data entry for the shift, including State Run Report data entry.
• Generates applicable reports and checks accuracy.
• Locates incident scenes and determines fastest/ safest routes using locator tools.
• Relays instructions from supervisors and emergency information.
• Keeps up-to-date on company policies, procedures, rules, and memorandums.
• Uses equipment such as computer, printers, 911 equipment, recording devices, telephones, and other assigned gear.
• Follows established parameters in receiving service requests.

Skills

EMS dispatcher

Medical dispatch

Typing speed & accuracy

Clear communication

Education

High school diploma

Tools

Computer applications

9-1-1 equipment

Recording devices

Telephones

Job description

American Medical Response, Inc. in Springfield, MA is hiring an EMS Call Receiver to respond to emergency and non-emergency calls for ambulance and transportation services.

You will assign and route transportation requests and communicate clearly in all situations to ensure quality support for our customers. Requirements include a high school diploma, minimal medical or telecom experience (or 1+ year EMS/public safety dispatch), strong English reading/writing, and the ability to multitask with