Associate Call Taker - Located in Springfield, MA

American Medical Response, Inc.; Springfield (MA); On-site; USD 25,000 - 35,000; Full time

Job summary

American Medical Response, Inc. in Springfield, MA is hiring an EMS Call Receiver to respond to emergency and non-emergency calls for ambulance and transportation services.

You will assign and route transportation requests and communicate clearly in all situations to ensure quality support for our customers. Requirements include a high school diploma, minimal medical or telecom experience (or 1+ year EMS/public safety dispatch), strong English reading/writing, and the ability to multitask with

Qualifications

• High school diploma or equivalent.
• Minimal medical or telecommunications experience or at least 1 year as EMS/public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to them.
• Manage multiple tasks simultaneously.
• Good typing speed and accuracy for emergency and nonemergency calls.
• Understand basic computer applications.

Responsibilities

• Understands Emergency Medical Dispatch concepts and applies approved protocols.
• Allocates EMS resources as needed per rules and protocols.
• Ensures completeness and accuracy of paperwork before shift end.
• Performs accurate data entry for the shift, including State Run Report data entry.
• Generates applicable reports and checks accuracy.
• Locates incident scenes and determines fastest/ safest routes using locator tools.
• Relays instructions from supervisors and emergency information.
• Keeps up-to-date on company policies, procedures, rules, and memorandums.
• Uses equipment such as computer, printers, 911 equipment, recording devices, telephones, and other assigned gear.
• Follows established parameters in receiving service requests.

Skills

EMS dispatcher

Medical dispatch

Typing speed & accuracy

Clear communication

Education

High school diploma

Tools

Computer applications

9-1-1 equipment

Recording devices

Telephones

Job description

EMS Call Receiver

IMMEDIATE HIRING! EMS Call Receiver FULL-TIME Opportunity

Located in Springfield, MA

More Information About This Job

EMS Call Receiver

IMMEDIATE HIRING! EMS Call Receiver FULL-TIME Opportunity

$21.65 per hour

We’re hiring EMS Call Receivers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

MinimumRequired Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications:

• Experience in the healthcare industry

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job:

Starting Compensation : $21.65 per hour. Check out our careers site benefits page to learn more about our benefit options.