Employee Services Center Specialist — Onboarding & HR Helpdesk

Spectrum; Yorkwood (NC); Presencial; USD 40 000 - 52 000; Tempo integral

Resumo da oferta

Spectrum is seeking an Employee Services Center Representative to support onboarding and HR processes and respond to employee inquiries. You will work with HR systems, ensure accurate data entry, and provide timely, courteous service that helps employees feel supported every day.

In a fast-paced office environment, you’ll handle tasks such as benefits questions, leave of absence coordination, background checks, and case management.

Qualificações

• Assoc degree in Business, HR or related field, or equivalent experience.
• 2+ years HR and/or customer service call center experience.
• Fluent reading/writing/speaking English.
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong analytical, process and problem-resolution abilities.
• Excellent verbal and written communication; ability to maintain confidentiality.
• Strong follow-up on outstanding or pending matters.

Responsabilidades

• Provide timely responses to HR inquiries and assist onboarding and HR processes.
• Resolve issues with one-call resolution where possible.
• Record information in HR systems (PeopleCentral, iCIMS, HR Helpdesk) and update cases.
• Ensure service levels and maintain accurate documentation.

Conhecimentos

English proficiency

Customer service

Problem solving

MS Office

Communication skills

Attention to detail

Confidentiality

Follow-up

Formação académica

Associate degree or equivalent

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Spectrum is seeking an Employee Services Center Representative to support onboarding and HR processes and respond to employee inquiries. You will work with HR systems, ensure accurate data entry, and provide timely, courteous service that helps employees feel supported every day.

In a fast-paced office environment, you’ll handle tasks such as benefits questions, leave of absence coordination, background checks, and case management.