Employee Services Center Representative

Spectrum; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Spectrum is seeking an Employee Services Center Representative to handle employee-related processes and inquiries, supporting onboarding and HR tasks with precise communication. The role focuses on accurate data entry across HR systems and timely issue resolution, contributing to a positive employee experience.

Ideal candidates will have 2+ years in HR or customer service, an Associate’s degree or related experience, and strong MS Office proficiency.

Qualifications

• Associate’s degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience
• 2+ years of human resources and/or customer service call center experience
• Ability to read, write, speak, and understand English
• Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
• High level of analytical, process, problem resolution, and investigate skills
• Clear and effective verbal and written communication skills
• Attention to detail, organizational skills, and confidentiality
• Demonstrated follow-up skills on outstanding or pending matters

Responsibilities

• Provide excellent customer responsiveness to calls/communications from HR, COE staff and employees
• Resolve issues with one-call resolution where possible across benefits, leave, onboarding, background checks and routine HR questions
• Update the HR Helpdesk with call/transaction information and supporting documentation
• Navigate HR systems such as PeopleCentral, iCIMS, and HR Helpdesk to ensure accurate data entry
• Administer pre-hire tasks and onboarding data in Spectrum’s onboarding system
• Escalate issues timely to ensure effective user experience while resolving the issue
• Meet service levels for customer satisfaction and adhere to SLAs

Skills

English literacy

Microsoft Office

Communication

Attention to detail

Problem solving

Follow-up skills

Education

Associate’s degree in Business Admin/HR or related field

Tools

PeopleCentral

iCIMS

HR Helpdesk

Outlook

Excel

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Considering a role where your service directly impacts employee experience every day? As an Employee Services Center Representative at Spectrum, you will handle various employee-related processes, answer inquiries, and support onboarding and HR functions through effective and timely communication. Your attention to detail and commitment to service ensure smooth operations and a positive impression for every employee you assist.

How You’ll Make an Impact

• Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees
• Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution; subjects include but not limited to: leave of absence, workers compensation, benefits plan options, benefits eligibility, enrollment, onboarding administration including background checks and routine HR questions
• Update the HR Helpdesk with call/transaction specific information and supporting documentation
• Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleCentral), applicant tracking system (iCIMS), case management tracking (HR Helpdesk) and vendor websites
• Administer processes to ensure timely completion of required pre-hire tasks in Spectrum’s onboarding system or to process data transactions in the HR system of record
• Apply knowledge of HR programs, policies, benefit plans, to quickly resolve customer issues or concerns; responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
• Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements

Working Conditions

• Office environment
• Flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET – 6:30 PM ET, Monday – Friday

What You’ll Bring to Spectrum

Required Qualifications

Education

• Associate’s degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience

Experience

• 2+ years of human resources and/or customer service call center experience

Skills

• Ability to read, write, speak, and understand English
• Ability to problem solve in a high-volume, production-oriented environment
• Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
• High level of analytical, process, problem resolution, and investigate skills
• Clear and effective verbal and written communication skills
• High degree of attention to detail, logical thinking, and organizational skills while maintaining confidentiality
• Demonstrated follow-up skills on outstanding or pending matters

Preferred Qualifications

Experience

• Previous experience working with multi-state shared services organization

HES100 2026-84028 HES100 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.