Employee Services Center Representative

Spectrum; Yorkwood (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Spectrum is seeking an Employee Services Center Representative to support onboarding and HR processes and respond to employee inquiries. You will work with HR systems, ensure accurate data entry, and provide timely, courteous service that helps employees feel supported every day.

In a fast-paced office environment, you’ll handle tasks such as benefits questions, leave of absence coordination, background checks, and case management.

Qualifications

• Assoc degree in Business, HR or related field, or equivalent experience.
• 2+ years HR and/or customer service call center experience.
• Fluent reading/writing/speaking English.
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong analytical, process and problem-resolution abilities.
• Excellent verbal and written communication; ability to maintain confidentiality.
• Strong follow-up on outstanding or pending matters.

Responsibilities

• Provide timely responses to HR inquiries and assist onboarding and HR processes.
• Resolve issues with one-call resolution where possible.
• Record information in HR systems (PeopleCentral, iCIMS, HR Helpdesk) and update cases.
• Ensure service levels and maintain accurate documentation.

Skills

English proficiency

Customer service

Problem solving

MS Office

Communication skills

Attention to detail

Confidentiality

Follow-up

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Considering a role where your service directly impacts employee experience every day? As an Employee Services Center Representative at Spectrum, you will handle various employee-related processes, answer inquiries, and support onboarding and HR functions through effective and timely communication. Your attention to detail and commitment to service ensure smooth operations and a positive impression for every employee you assist.

How You’ll Make an Impact

• Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees
• Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution; subjects include but not limited to: leave of absence, workers compensation, benefits plan options, benefits eligibility, enrollment, onboarding administration including background checks and routine HR questions
• Update the HR Helpdesk with call/transaction specific information and supporting documentation
• Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleCentral), applicant tracking system (iCIMS), case management tracking (HR Helpdesk) and vendor websites
• Administer processes to ensure timely completion of required pre-hire tasks in Spectrum’s onboarding system or to process data transactions in the HR system of record
• Apply knowledge of HR programs, policies, benefit plans, to quickly resolve customer issues or concerns; responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
• Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements

Working Conditions

• Office environment
• Flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET – 6:30 PM ET, Monday – Friday

What You’ll Bring to Spectrum

Required Qualifications

Education

• Associate’s degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience

Experience

• 2+ years of human resources and/or customer service call center experience

Skills

• Ability to read, write, speak, and understand English
• Ability to problem solve in a high-volume, production-oriented environment
• Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
• High level of analytical, process, problem resolution, and investigate skills
• Clear and effective verbal and written communication skills
• High degree of attention to detail, logical thinking, and organizational skills while maintaining confidentiality
• Demonstrated follow-up skills on outstanding or pending matters

Preferred Qualifications

Experience

• Previous experience working with multi-state shared services organization

HES100 2026-84028 HES100 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.