Onsite Customer Service Specialist - Employee-Owned Team

Kendall Group; Benton Harbor (MI); On-site; USD 30,000 - 36,000; Full time

Job summary

The Kendall Group is seeking a Customer Service Representative to join our onsite team in Benton Harbor, MI. You will handle customer queries, process orders, and coordinate with vendors to ensure accurate, timely responses.

Entry-level friendly environment with strong team support. Excellent written and verbal communication, proficiency in Microsoft Office, and the ability to manage multiple requests in a fast-paced setting will help you succeed at Kendall Group.

Qualifications

• High school diploma or GED is required.
• Proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Ability to handle multiple requests in a fast-paced environment.
• Entry level work experience.

Responsibilities

• Manage customer queries and complaints across multiple channels.
• Process orders and modifications accurately in the system.
• Escalate complaints when needed and provide timely resolutions.
• Maintain positive relationships with customers and vendors.
• Document interactions and transactions for records.

Skills

Customer service

Verbal communication

Written communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Kendall Group is seeking a Customer Service Representative to join our onsite team in Benton Harbor, MI. You will handle customer queries, process orders, and coordinate with vendors to ensure accurate, timely responses.

Entry-level friendly environment with strong team support. Excellent written and verbal communication, proficiency in Microsoft Office, and the ability to manage multiple requests in a fast-paced setting will help you succeed at Kendall Group.