Empathetic Collections Associate I

TrueML; Everett (WA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Flexible vacation

Insurance (medical/dental/vision)

Retirement plan (401(k))

Disability & life insurance

FSA & Limited FSA

Parental leave & PTO

Wellness platform access

PerkSpot discounts

Job summary

Sentry Credit, now part of the TrueML family, is expanding its Collections team in Everett, WA and planning to extend to Lenexa, KS. The Collections Specialist will guide customers toward feasible repayment plans with empathy and clear communication, resolving balances and documenting progress across multiple platforms.

You’ll work onsite, with a Monday–Friday schedule, competitive hourly pay, and uncapped commission in addition to base hourly wages.

Qualifications

• High school diploma or GED required.
• 1 year of experience in customer service, contact centers, collections, or a related client-facing role.

Responsibilities

• Drive consumer engagement: manage calls to help resolve balances.
• Negotiate & problem-solve: understand finances and negotiate repayment plans.
• Master multi-system navigation: switch between software platforms for updates.
• Maintain accurate records: document communications across channels.
• Champion our mission: uphold quality and empathetic debt recovery.
• Exceed expectations: meet KPIs for 6+ months to unlock growth.

Skills

Communicator & Negotiator

Adaptable Learner

Solution-Oriented

Resilient & Composed

Organized

Education

High school diploma or GED

Job description

Sentry Credit, now part of the TrueML family, is expanding its Collections team in Everett, WA and planning to extend to Lenexa, KS. The Collections Specialist will guide customers toward feasible repayment plans with empathy and clear communication, resolving balances and documenting progress across multiple platforms.

You’ll work onsite, with a Monday–Friday schedule, competitive hourly pay, and uncapped commission in addition to base hourly wages.