Empathetic Collections Specialist I

Tenoneten; Lenexa (KS); Ibrido; USD 28.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible vacation

Medical/dental/vision insurance

Traditional/Roth retirement savings

Company-paid disability and life insur

Flexible Spending Account & Limited FS

Family-friendly parental leave, etc.

On-demand wellness platform access

PerkSpot discount program

Descrizione del lavoro

TrueAccord is hiring a Collections Specialist to empower consumers through empathetic support and viable repayment solutions via email, inbound, and outbound communication. The role focuses on guiding customers to resolve balances with accuracy and compliance.

The position requires strong communication and negotiation skills, a high school diploma or GED, and at least one year in a related customer-facing field. Onsite schedule in Lenexa, KS, with a competitive hourly rate.

Competenze

• High school diploma or GED required.
• 1 year of experience in customer service, contact centers, collections, or a related client-facing role (Note: Candidates bringing direct collections experience are eligible for additional compensation opportunities)

Mansioni

• Own the Customer Journey: Engage consumers and authorized third parties across inbound and outbound dialing, email messaging, and other supported channels to answer account inquiries and resolve balances.
• Negotiate & Problem-Solve: Partner with consumers to understand their financial circumstances, uncover their needs, and negotiate viable repayment plans.
• Maintain Accurate Records: Document all customer interactions, commitments, and account updates within internal systems with precision.
• Uphold Compliance: Ensure every interaction adheres to established collection procedures, client standards, and regulatory compliance expectations.
• Drive Operational Excellence: Manage your daily queue efficiently to meet key performance, quality, and productivity benchmarks.
• Recognize Escalations: Identify complex or sensitive scenarios that require additional review and collaborate with leadership to resolve them.

Conoscenze

Communication

Negotiation

Customer service mindset

Formazione

High school diploma or GED

Descrizione del lavoro

TrueAccord is hiring a Collections Specialist to empower consumers through empathetic support and viable repayment solutions via email, inbound, and outbound communication. The role focuses on guiding customers to resolve balances with accuracy and compliance.

The position requires strong communication and negotiation skills, a high school diploma or GED, and at least one year in a related customer-facing field. Onsite schedule in Lenexa, KS, with a competitive hourly rate.