Remote Collections Specialist – Empathetic Debt Resolution

Connexus Credit Union; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Volunteer Time Off

401K with employer match

Health, dental, vision insurance

Job summary

Connexus Credit Union seeks a Collections Associate to manage early stage delinquent loan accounts with empathetic member service. You will review loan data, contact members via phone and written channels, and negotiate payment arrangements to bring accounts current.

The role requires 1+ year of related experience, strong communication skills, and the ability to multitask in a fast-paced environment. This remote-first position offers comprehensive benefits and opportunities for professional

Qualifications

• At least 1 year of related collections or customer service experience.
• Excellent verbal and written communication, with a tactful approach.
• Ability to multi-task in a fast-paced, goal-oriented environment.
• Proficient with computers and multiple software applications.
• Strong organizational and analytical skills.

Responsibilities

• Review and collect on delinquent loan accounts per policy.
• Contact delinquent members by phone, mail, and electronic channels.
• Negotiate payment plans to bring accounts current.
• Maintain detailed written records of communications.
• Skip trace to update contact information.
• Assist members with processing payments over the phone.
• Support team goals for delinquency reduction.

Skills

Customer service

Communication skills

Multi-tasking

Analytical thinking

Resilience

Job description

Connexus Credit Union seeks a Collections Associate to manage early stage delinquent loan accounts with empathetic member service. You will review loan data, contact members via phone and written channels, and negotiate payment arrangements to bring accounts current.

The role requires 1+ year of related experience, strong communication skills, and the ability to multitask in a fast-paced environment. This remote-first position offers comprehensive benefits and opportunities for professional