Empathetic Collections & Solutions Specialist

Corporate Tools LLC; Salt Lake City (UT); Hybrid; USD 24,000 - 40,000; Full time

Benefits offered by this job

100% employer-paid medical

Dental & vision coverage

22 days PTO + 4 holidays to start

Parental leave & 401(k) match

Quarterly allowance

Trail mix bar

Job summary

Corporate Tools LLC is hiring a Collections Specialist in Utah. You’ll contact customers with outstanding balances, negotiate payment plans, and resolve accounts while ensuring a positive customer experience and regulatory compliance.

The role emphasizes problem-solving, empathy with accountability, and the ability to manage high-volume accounts using dialers and collections tools. The position is hybrid, with 2-3 days in the West Jordan office per week.

Qualifications

• 1+ year in collections or sales.
• Familiar with FDCPA and CFPB compliance rules.
• Strong communicator who can negotiate and problem-solve in real time.
• Solid computer skills and written communication ability.
• Detail-oriented with accurate documentation habits.

Responsibilities

• Contact customers about outstanding balances via phone and approved communication channels.
• Negotiate payment arrangements and resolve accounts while keeping the customer experience intact.
• Listen, diagnose, and remove barriers to payment using practical problem-solving.
• Stay compliant with FDCPA, CFPB, and internal policies.
• Document interactions, commitments, and account activity accurately and consistently.
• Work high-volume accounts using dialers and collections tools.
• Review account history and choose the right approach for each situation.
• Communicate clearly, firmly, and professionally
• Use internal systems and tools to move accounts toward resolution.
• Escalate when needed and work with leadership to get outcomes.
• Take feedback, share insight, and improve the process.

Skills

Negotiation

Communication

Problem-solving

Detail-oriented

Written communication

Job description

Corporate Tools LLC is hiring a Collections Specialist in Utah. You’ll contact customers with outstanding balances, negotiate payment plans, and resolve accounts while ensuring a positive customer experience and regulatory compliance.

The role emphasizes problem-solving, empathy with accountability, and the ability to manage high-volume accounts using dialers and collections tools. The position is hybrid, with 2-3 days in the West Jordan office per week.