Empathy-Driven Collections Associate - Paid Training

Berlin-Wheeler, Inc.; Topeka (KS); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid training

Insurance options

Paid time off

Growth opportunities

Job summary

Berlin-Wheeler, Inc. in Topeka, KS is hiring an entry-level collections advocate. The role involves making and taking calls, explaining balances, and helping patients with payment options. Full-time, Monday to Friday, 8am–5pm, paying $14 per hour.

No prior collections experience required; we emphasize service, empathy, and compliance training. The company offers paid training, health insurance options, and opportunities to grow within a long-standing organization.

Qualifications

• High school diploma or GED or equivalent is required or preferred.
• Clear communication and professional written and verbal skills.
• Good listening skills with calm, patient approach.
• Comfort with computer and phone systems; ability to learn new tools.
• Customer service experience is preferred but not required.

Responsibilities

• Make and take calls with consumers and patients to verify information and discuss accounts.
• Listen to each situation and offer payment arrangements and resolution options.
• Convert conversations into payments through respectful communication.
• Document accounts accurately and follow policies and procedures.
• Collaborate with team and leadership to set goals and grow skills.

Skills

Clear communication

Empathy

Active listening

Customer service

Education

High school diploma or GED

Job description

Berlin-Wheeler, Inc. in Topeka, KS is hiring an entry-level collections advocate. The role involves making and taking calls, explaining balances, and helping patients with payment options. Full-time, Monday to Friday, 8am–5pm, paying $14 per hour.

No prior collections experience required; we emphasize service, empathy, and compliance training. The company offers paid training, health insurance options, and opportunities to grow within a long-standing organization.