Empathy-Driven Collections Pro | Paid Training

teleperformance; Maumee (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid training

Performance-based career path

Support and coaching

Job stability with a global leader

Job summary

AllianceOne, a Teleperformance subsidiary, is seeking a Collections Specialist. You will join a team focused on compassionate debt recovery, guiding customers through payment options and next steps while meeting quotas. Prior experience isn’t required as paid training kicks off your path to success.

Role emphasizes listening, patience, and the ability to stay calm during difficult conversations. Located in Maumee, OH, with opportunities to grow within a global customer service leader.

Qualifications

• Strong listening skills and the ability to make people feel heard.
• Patience and composure during emotionally difficult conversations.
• Confidence asking questions, discussing payments, and guiding customers toward action.
• A solution-focused approach that balances empathy with results.

Responsibilities

• Lead with empathy: Listen to customers, acknowledge their concerns, and treat them with dignity and respect.
• Help customers move from frustration toward practical solutions for past-due accounts.
• Explain available payment options and guide conversations toward clear next steps.
• Balance compassionate service with accountability for collections quotas and performance goals.
• Document conversations accurately and follow company policies and procedures.

Skills

Active listening

Empathy

Patience

Questioning

Detail oriented

Coaching willingness

Basic computer skills

Job description

AllianceOne, a Teleperformance subsidiary, is seeking a Collections Specialist. You will join a team focused on compassionate debt recovery, guiding customers through payment options and next steps while meeting quotas. Prior experience isn’t required as paid training kicks off your path to success.

Role emphasizes listening, patience, and the ability to stay calm during difficult conversations. Located in Maumee, OH, with opportunities to grow within a global customer service leader.