Empathy-Driven Collections Specialist — Growth Path

TrueAccord; Kansas City (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

TrueAccord seeks a Collections Specialist to join their mission-driven team in Kansas City, Missouri. This unique role emphasizes an empathy-first approach to help consumers navigate financial hurdles. Responsibilities include advocating for consumers, managing interactions across various channels, and building sustainable payment solutions. No previous collections experience is required; candidates need only a high school diploma or GED and a desire to assist others. Join a team that values reliability and goal-driven work.

Qualifications

• Natural negotiator with a talent for persuasion.
• Ability to solve problems creatively and effectively.
• Reliable and goal-driven teammate.

Responsibilities

• Advocate for consumers using clear communication.
• Manage interactions across multiple channels.
• Build realistic payment plans with consumers.
• Ensure compliance with guidelines and standards.
• Share feedback to improve tech and processes.

Skills

Negotiation

Problem Solving

Customer Service

Communication

Teamwork

Education

High school diploma or GED

Job description

TrueAccord seeks a Collections Specialist to join their mission-driven team in Kansas City, Missouri. This unique role emphasizes an empathy-first approach to help consumers navigate financial hurdles. Responsibilities include advocating for consumers, managing interactions across various channels, and building sustainable payment solutions. No previous collections experience is required; candidates need only a high school diploma or GED and a desire to assist others. Join a team that values reliability and goal-driven work.