Empathetic Auto Service Advisor - Customer-First

Paycom; Longmont (CO); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

401K with company match

Paid Time Off & Holidays

Parental Leave

Employee Assistance Program

Job summary

Fowler Kia of Longmont is seeking a compassionate Automotive Service Advisor to help guests get back on the road quickly. You will listen to concerns, clearly communicate repair needs to technicians, and provide accurate estimates and timelines.

The role emphasizes empathy for customers dealing with vehicle trouble, proactive communication, and following up with guests from drop-off to pickup, ensuring a smooth, transparent experience.

Qualifications

• Listen to guests and clearly communicate repair needs.
• Advise recommended/additional services based on guest needs.
• Provide accurate estimates and timelines for repairs.

Responsibilities

• Understand that the business relies on guest satisfaction and trust.
• Listen to guests and clearly communicate repair needs to technicians.
• Advise additional services based on the guest's situation.
• Provide accurate estimates and timelines for repairs.
• Maintain constant communication with guests during the repair process.
• Review repairs and costs with guests at pickup and ensure CSI targets.

Skills

Customer service

Effective communication

Empathy

Problem solving

Sales & upsell awareness

Job description

Fowler Kia of Longmont is seeking a compassionate Automotive Service Advisor to help guests get back on the road quickly. You will listen to concerns, clearly communicate repair needs to technicians, and provide accurate estimates and timelines.

The role emphasizes empathy for customers dealing with vehicle trouble, proactive communication, and following up with guests from drop-off to pickup, ensuring a smooth, transparent experience.