Automotive Service Advisor — Elevate the Customer Experience

Crain Buick GMC of Springdale; Bentonville (AR); On-site; USD 42,000 - 65,000; Full time

Job summary

Crain Kia of Bentonville is seeking a dedicated Service Advisor to join our team. You will be the primary point of contact between customers and the service department, ensuring a smooth and positive experience throughout vehicle maintenance and repairs.

The role requires proven service advisor experience, excellent communication, and the ability to document issues, prepare estimates, and coordinate with technicians to deliver quality service. A customer-focused mindset is essential.

Qualifications

• Proven SERVICE ADVISOR EXPERIENCE in an automotive service environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced team environment.
• Customer-focused attitude with a commitment to quality service.
• Basic computer skills and familiarity with service management software.
• Knowledge of automotive systems and terminology is a plus.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately document vehicle issues.
• Provide clear explanations of recommended services and repairs.
• Prepare and present service estimates and obtain customer approval.
• Coordinate with technicians to ensure timely and quality service delivery.
• Maintain communication with customers regarding the status of their vehicles.
• Process service orders, invoices, and payments efficiently.
• Build and maintain strong customer relationships to encourage repeat business.
• Stay informed about Kia products, services, and promotions.

Skills

Service advisor experience

Communication skills

Organizational skills

Customer focus

Team player

Computer basics

Service software

Automotive knowledge

Tools

Service management software

Job description

Crain Kia of Bentonville is seeking a dedicated Service Advisor to join our team. You will be the primary point of contact between customers and the service department, ensuring a smooth and positive experience throughout vehicle maintenance and repairs.

The role requires proven service advisor experience, excellent communication, and the ability to document issues, prepare estimates, and coordinate with technicians to deliver quality service. A customer-focused mindset is essential.