Apprentice Service Advisor: Learn, Schedule & Customer Care

Fowler Kia of Longmont; Longmont (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K Matching

Paid Time Off

Paid Holidays

Parental Leave

Employee Assistance Program

Education Sponsorships

Job summary

Fowler Kia of Longmont is seeking an Automotive Apprentice Service Advisor who can warmly greet customers, schedule appointments, and act as a liaison between customers and service technicians. You will help with shuttling vehicles, writing repair orders, and assisting with parts and glass claims.

The role emphasizes developing advisory skills, including test drives with customers and accurate problem descriptions on repair orders.

Qualifications

• Valid driver\'s license and MVR acceptable to our Insurance Carrier.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence; speak effectively to groups of customers or employees.

Responsibilities

• Schedules service appointments and collects customer data prior to arrival when possible.
• Greet service department customers promptly and courteously; act as liaison with service technicians.
• Calls to schedule special order parts appointments and process glass claims.
• Operate customer shuttle and manage service porter workload as needed.
• Write up customer\'s vehicle problems clearly on repair orders and verify by test drive when needed.
• Assist with writing shop purchase orders and used car repair orders; report customer concerns to Service Manager.

Skills

Customer service

Communication

Scheduling

Documentation

Job description

Fowler Kia of Longmont is seeking an Automotive Apprentice Service Advisor who can warmly greet customers, schedule appointments, and act as a liaison between customers and service technicians. You will help with shuttling vehicles, writing repair orders, and assisting with parts and glass claims.

The role emphasizes developing advisory skills, including test drives with customers and accurate problem descriptions on repair orders.