Service Advisor - Fowler Kia of Longmont

Paycom; Longmont (CO); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

401K with company match

Paid Time Off & Holidays

Parental Leave

Employee Assistance Program

Job summary

Fowler Kia of Longmont is seeking a compassionate Automotive Service Advisor to help guests get back on the road quickly. You will listen to concerns, clearly communicate repair needs to technicians, and provide accurate estimates and timelines.

The role emphasizes empathy for customers dealing with vehicle trouble, proactive communication, and following up with guests from drop-off to pickup, ensuring a smooth, transparent experience.

Qualifications

• Listen to guests and clearly communicate repair needs.
• Advise recommended/additional services based on guest needs.
• Provide accurate estimates and timelines for repairs.

Responsibilities

• Understand that the business relies on guest satisfaction and trust.
• Listen to guests and clearly communicate repair needs to technicians.
• Advise additional services based on the guest's situation.
• Provide accurate estimates and timelines for repairs.
• Maintain constant communication with guests during the repair process.
• Review repairs and costs with guests at pickup and ensure CSI targets.

Skills

Customer service

Effective communication

Empathy

Problem solving

Sales & upsell awareness

Job description

Automotive Service Advisor – Fowler Kia of LongmontPicture this scenario: Charlie has a big day lined up at work, important managers will be in the building and this is Charlie’s opportunity to show that no one deserves the available promotion more. Charlie wakes up early, eats a great breakfast and is ready to conquer the day Charlie walks outside, gets in the car and when trying to start it, nothing happens. Everything that Charlie has been preparing for has now been interrupted by something uncontrollable. Charlie needs someone that can get the day back on track, someone that can take away some of the stress of car problems and someone that can help Charlie be Charlie instead of the employee that has to use car trouble as an excuse. Can you be the person that understands Charlie’s predicament? Can you help diffuse the situation, use clear communication and show the empathy that Charlie needs to hear and feel?At Fowler Kia of Longmont, we are looking for compassionate individuals that care about other humans and want to be part of a solution. We want you to be part of an environment where you impact people’s lives by restoring their transportation as quickly and seamlessly as possible.Job Responsibilities§ Understand that our business and success revolve around our guests§ Listen to our guests and clearly communicate repair needs to technicians§ Advise recommended/additional services based on the individual guest§ Provide accurate estimates and timelines for repairs/maintenances§ Stay connected in constant communication with each guest throughout the repair process§ Inspect repair quality and ensure that all work is completed§ Notify our guests when vehicles are ready for pick up§ Review and simplify repairs performed and associated costs with every guest§ Actively present the guest’s vehicle to them after service to stand by our work performed§ Understand the inconvenience and emotion that stem from a broken vehicle and show empathy§ Communicate needs and roadblocks with management allowing them to have your back§ Exceed Customer Satisfaction Index (CSI) scores in accordance with manufacturer standardsRequirementsValid Driver's License and MVR acceptable to our Insurance CarrierPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.CompensationAnywhere from $60,000 annually PLUS!What We OfferPerks & BenefitsFowler offers medical, vision, dental, life, & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, and Paid Holidays & Parental Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.The Fowler Standard – This is what drives us. being friendly, helpful, honest and fairThe mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.Our dedication to the development and advancement of our people, technology and systems will help us get there together.Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.