Service Advisor: Customer-First Auto Experience

Fort Collins Kia; Fort Collins (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Fort Collins Auto seeks a Service Advisor to greet customers, collect vehicle information, and clearly report symptoms for diagnosis and repair. You will estimate costs, coordinate with technicians, and keep customers updated on progress throughout the day.

The role requires excellent communication, teamwork, and a commitment to customer satisfaction, with opportunities for growth in a supportive environment.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Advisor or equivalent is required.
• High energy level and motivation for long-term career growth.
• Personal and professional integrity.
• ADP computer experience is a plus.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of labor and parts.
• Establish follow-up time with customers.
• Monitor progress of each vehicle and update customers daily.
• Verify final invoice matches work performed.
• Explain all completed work and charges to customers.

Skills

Excellent communication

Team player

Customer service

Computer literate

ADP experience

Tools

ADP

Job description

Fort Collins Auto seeks a Service Advisor to greet customers, collect vehicle information, and clearly report symptoms for diagnosis and repair. You will estimate costs, coordinate with technicians, and keep customers updated on progress throughout the day.

The role requires excellent communication, teamwork, and a commitment to customer satisfaction, with opportunities for growth in a supportive environment.