Service Advisor - Customer-Focused Auto Care & Growth

L0215 Lithia Kia of Anchorage; Anchorage (AK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Career growth opportunities

Job summary

Lithia Kia of Anchorage is seeking a Service Advisor to be the main contact for customers during the service journey. You will listen to concerns, document issues, and guide maintenance recommendations to meet vehicle needs.

You will prepare estimates, write repair orders, and clearly explain work while coordinating with technicians to ensure accurate repairs. A strong focus on customer service is essential.

Qualifications

• High school diploma or equivalent is expected.
• Ability to greet customers and document vehicle issues accurately.
• Strong communication and basic computer skills required.

Responsibilities

• Greet customers and act as the main point of contact throughout the service process.
• Listen to customer concerns and accurately document vehicle issues.
• Recommend maintenance and repair services based on vehicle needs.
• Prepare estimates, write repair orders, and explain work clearly.
• Communicate with technicians to ensure accurate repairs.
• Deliver an exceptional customer experience that builds trust and loyalty.

Skills

Customer service

Communication

Listening

Typing

Math skills

Computer skills

Education

High school diploma or equivalent

Job description

Lithia Kia of Anchorage is seeking a Service Advisor to be the main contact for customers during the service journey. You will listen to concerns, document issues, and guide maintenance recommendations to meet vehicle needs.

You will prepare estimates, write repair orders, and clearly explain work while coordinating with technicians to ensure accurate repairs. A strong focus on customer service is essential.