Automotive Service Advisor: Elevate Customer Care

LaFontaine Kia; Dearborn, Northern (MI, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Referral Program

Employee Discounts

Medical, Dental, Vision Benefits

401(k) with Employer Match

Paid Time Off

Job summary

LaFontaine Kia is looking for an Automotive Service Advisor to join their growing team. This role is crucial for ensuring customer satisfaction and handling service orders effectively. You will greet customers, schedule service work, and advise them on vehicle maintenance.

The ideal candidate will have a minimum of two years of experience in the automotive industry, strong communication skills, and a customer-focused attitude. A competitive compensation package including benefits is offered.

Qualifications

• 2 years or more experience in automotive service.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.

Responsibilities

• Schedule service work in the service department.
• Greet customers in a friendly and professional manner.
• Advise customers on vehicle maintenance.
• Provide estimates for labor and parts.
• Follow up on each repair order's progress.

Skills

Problem Solving

Documentation and Repair Order Entry

Knowledge of computers

Strong communication skills

Customer focused

Overcome objections

Positive Attitude

Team Player

Education

High School Diploma or GED

Job description

LaFontaine Kia is looking for an Automotive Service Advisor to join their growing team. This role is crucial for ensuring customer satisfaction and handling service orders effectively. You will greet customers, schedule service work, and advise them on vehicle maintenance.

The ideal candidate will have a minimum of two years of experience in the automotive industry, strong communication skills, and a customer-focused attitude. A competitive compensation package including benefits is offered.