Empathetic Auto Claims Specialist — Fast-Paced & Customer‑Focused

Liberty Mutual Insurance; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Liberty Mutual Insurance in Plano, TX is seeking an Auto Claims Representative to join a high‑volume, customer‑centered team. You will guide insureds and claimants through the auto claims process from start to finish, with in‑person training and a start date of January 11, 2027.

Applicants must live within 50 miles of the office and complete an assessment as part of the process. Ideal candidates are empathetic service professionals with strong organizational skills, the ability to multitask in a

Qualifications

• An engaging, outgoing personality and passion for helping customers.
• Able to think critically, use resources and seek answers when needed in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.
• Only open to US based employees.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• There are many moving pieces you will manage throughout the claims lifecycle.
• Engage customers who have just been in an accident and need help.

Skills

Outgoing personality

Customer service

Critical thinking

Communication

Typing & multitasking

Claims systems knowledge

Insurance knowledge

US-based employment eligibility

Education

College degree preferred

Job description

Liberty Mutual Insurance in Plano, TX is seeking an Auto Claims Representative to join a high‑volume, customer‑centered team. You will guide insureds and claimants through the auto claims process from start to finish, with in‑person training and a start date of January 11, 2027.

Applicants must live within 50 miles of the office and complete an assessment as part of the process. Ideal candidates are empathetic service professionals with strong organizational skills, the ability to multitask in a