Hybrid: Commercial Auto Claims Specialist

CLM Dallas Chapter; Plano (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model (Twice a month in‑op

Job summary

Liberty Mutual Insurance in Plano, TX is seeking an Associate Claims Specialist to develop skills in investigating claims, determining liability, evaluating losses, negotiating settlements, and managing an inventory of commercial property/casualty and disability claims through a comprehensive training program.

This is a hybrid role with in-office attendance twice a month for eligible distances; applicants should have strong interpersonal, analytical, and negotiation abilities, a bachelor’s

Qualifications

• Strong interpersonal, analytical, and negotiation abilities.
• Clear, concise information delivery with appropriate detail.
• Ability to build and maintain effective relationships.
• Customer service experience in professional or retail environments preferred.
• Analytical skills to gather information, analyze facts, and draw conclusions; typically with a bachelor’s degree.
• Knowledge of legal liability, insurance coverage and medical terminology is helpful but not required.
• Licensing may be required in some states.

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact to gather information.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of claims, evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Uses loss management techniques and other resources.
• Updates files and provides comprehensive reports as required.

Skills

Interpersonal skills

Analytical abilities

Negotiation

Relationship building

Customer service experience

Insurance knowledge

Licensing may be required

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Insurance in Plano, TX is seeking an Associate Claims Specialist to develop skills in investigating claims, determining liability, evaluating losses, negotiating settlements, and managing an inventory of commercial property/casualty and disability claims through a comprehensive training program.

This is a hybrid role with in-office attendance twice a month for eligible distances; applicants should have strong interpersonal, analytical, and negotiation abilities, a bachelor’s