Emerging Service Leader - Auto Service

VIP, Inc.; Brookline (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

VIP, Inc. seeks a Service Manager II in Brookline, MA to lead a service team, ensuring safety, quality, and exceptional customer experiences.

You will act as a bench‑level leader, stepping in for the Service Manager and developing staff through coaching, training, and adherence to VIP standards. You will oversee scheduling, daily communications, and the 5 for 5 process, while driving the achievement of service targets and compliance with regulatory requirements.

Qualifications

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense with the ability to analyze and prioritize.
• Strong organization and time management skills.
• Comprehensive understanding of automotive servicing and industry.

Responsibilities

• Ensure workplace safety is Priority #1 and report unsafe conditions.
• Perform duties of Assistant Manager and learn VIP processes.
• Learn VIP’s approach to building an exceptional team and customer experience.
• Schedule the team to meet customer needs across all hours of operation.
• Communicate with the team through daily huddles and store meetings.
• Manage training and LMS completion, vendor training, and ASE certifications.
• Coordinate work orders and dispatch with technicians based on availability.
• Support off-site meetings and training sessions as required.

Skills

People management

Leadership

Communication

Time management

Automotive knowledge

Education

Two-year program

Education/Experience equivalence

Job description

VIP, Inc. seeks a Service Manager II in Brookline, MA to lead a service team, ensuring safety, quality, and exceptional customer experiences.

You will act as a bench‑level leader, stepping in for the Service Manager and developing staff through coaching, training, and adherence to VIP standards. You will oversee scheduling, daily communications, and the 5 for 5 process, while driving the achievement of service targets and compliance with regulatory requirements.