Emergency Vet Client Care Specialist

MedVet; Austin (TX); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

401k with match

PTO

Shift differentials

On-call pay

Uniform allowance

Pet discounts & insurance

Disability & Life insurance

CE opportunities

Job summary

MedVet seeks a Client Service Representative to join our fast-growing emergency and specialty team in Austin. You will be the first contact for clients, greet and check-in patients, and help ensure a compassionate, efficient MedVet experience for clients and their pets.

Ideal candidates have customer service experience, excellent communication skills, and the ability to multi-task in a fast-paced hospital environment.

Qualifications

• Experience in client service and veterinary terminology.
• Ability to multi-task and enter data accurately.
• Professional and compassionate demeanor.
• Strong communication skills.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Verbal and written communication

Customer service

Data entry

Multi-tasking

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet seeks a Client Service Representative to join our fast-growing emergency and specialty team in Austin. You will be the first contact for clients, greet and check-in patients, and help ensure a compassionate, efficient MedVet experience for clients and their pets.

Ideal candidates have customer service experience, excellent communication skills, and the ability to multi-task in a fast-paced hospital environment.