Shelter Safety & Resident Support Specialist

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and holidays

403(b) retirement plan

Job summary

Bowery Residents' Committee is seeking staff to monitor a residential program for individuals experiencing homelessness, focusing on safety and engagement. You will perform rounds, de-escalate conflicts, screen residents and visitors, and create written records including logbook entries and incident reports.

Responsibilities include inventory management, fire safety drills, first aid/NARCAN when needed, inspections, and meal service while maintaining a clean facility. The role requires overtime.

Qualifications

• Requires high school diploma or GED.
• CPR Certification or ability to obtain certification.
• NYC Fire Safety Guard Certification or ability to obtain certification.
• NYC Fire Safety Coordinator Certification preferred; willingness to acquire.
• Security guard license preferred; willingness to acquire license.
• Food Handler Certificate preferred; willingness to acquire.
• TB clearance when required.
• Experience with individuals experiencing homelessness preferred; strong written and spoken communication; professional boundaries; basic computer literacy; bilingual abilities a plus.

Responsibilities

• Monitor residential program to maintain a safe environment.
• Engage residents empathetically and perform rounds.
• Screen residents and visitors at front door; document logbooks, incident reports, and progress notes.
• Manage supplies, conduct fire safety drills and logs, provide first aid/CPR/ naloxone when needed.
• Assist with inspections and audits; escort clients and serve meals; maintain orderly facility.

Skills

Empathy and de-escalation

Communication skills

Bilingual abilities

Education

High School diploma or GED

Tools

NYC Fire Safety Guard Certification

Security guard license

TB clearance

Job description

Bowery Residents' Committee is seeking staff to monitor a residential program for individuals experiencing homelessness, focusing on safety and engagement. You will perform rounds, de-escalate conflicts, screen residents and visitors, and create written records including logbook entries and incident reports.

Responsibilities include inventory management, fire safety drills, first aid/NARCAN when needed, inspections, and meal service while maintaining a clean facility. The role requires overtime.