Emergency Dispatcher Trainee - Start Your 911 Career

Emergency Telecommunicator Services; Greenfield (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Emergency Telecommunicator Services in Highland, OH, offers Dispatcher Trainee and Telecommunicator Trainee opportunities to begin a career in emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support responders under close supervision.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as competencies are demonstrated and certifications

Qualifications

• A high school diploma or GED is commonly required for trainee roles.
• Basic computer skills and clear communication are essential for success.
• Customer service or telephone experience is useful for the role.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Accurate typing

Basic computer skills

Customer service

Education

High School Diploma or GED

Tools

Computer-Aided Dispatch

MS Office basics

Job description

Emergency Telecommunicator Services in Highland, OH, offers Dispatcher Trainee and Telecommunicator Trainee opportunities to begin a career in emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support responders under close supervision.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as competencies are demonstrated and certifications