911 Dispatcher: Critical Public Safety Communicator

Emergency Telecommunicator Services; Greenfield (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance program

Professional training

Shift differentials

Job summary

Emergency Telecommunicator Services in Highland, OH seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency calls, verify locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm, precise communication, strong multitasking, and the ability to operate multiple systems. Training and certifications are provided or required, with shift work and overtime depending on the agency.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants.
• Testing scores, experience, and training deadlines are announced by the agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Tools

Computer-aided Dispatch Systems

Job description

Emergency Telecommunicator Services in Highland, OH seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency calls, verify locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm, precise communication, strong multitasking, and the ability to operate multiple systems. Training and certifications are provided or required, with shift work and overtime depending on the agency.