Emergency Dispatcher Trainee

911 Emergency Communications; Richards (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications offers Dispatcher Trainee and Telecommunicator Trainee opportunities, providing a structured introduction to emergency communications work under experienced instructors. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Training may include classroom instruction, simulations, and supervised console assignments; schedules may involve nights, weekends, holidays, and overtime as competencies are

Qualifications

• High school diploma or equivalent required; trainee positions often for applicants without dispatch experience.
• Basic computer skills, clear communication, accurate typing, and openness to feedback are expected.
• Customer service or phone-based experience may be useful; check vacancy for assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments, coaching, and training milestones.
• Learn confidentiality, security, and professional conduct requirements.

Skills

Typing

Communication

Computer skills

Customer service experience

Education

High school diploma or equivalent

Job description

911 Emergency Communications offers Dispatcher Trainee and Telecommunicator Trainee opportunities, providing a structured introduction to emergency communications work under experienced instructors. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Training may include classroom instruction, simulations, and supervised console assignments; schedules may involve nights, weekends, holidays, and overtime as competencies are