Emergency Dispatch Trainee: Start Your Career

County Emergency Communications; Highlands (NJ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in Highlands, NJ seeks Dispatcher Trainee or Telecommunicator Trainee to begin a structured pathway into emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations under supervision.

Training combines classroom instruction, simulations, and supervised console work with scheduling that may include nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent commonly required for trainee roles.
• Trainee positions may be for applicants without prior dispatch experience; prerequisites vary by employer.
• Basic computer skills and clear communication are expected, with accuracy in typing.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional conduct requirements.

Skills

Clear communication

Accurate typing

Basic computer skills

Willingness to receive feedback

Customer service experience

Education

High school diploma or recognized equivalent

Job description

County Emergency Communications in Highlands, NJ seeks Dispatcher Trainee or Telecommunicator Trainee to begin a structured pathway into emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations under supervision.

Training combines classroom instruction, simulations, and supervised console work with scheduling that may include nights, weekends, holidays, and overtime.