Emergency Communications Trainee - Start Dispatch Career

911 Emergency Communications; Jersey City (NJ); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications offers Dispatcher Trainee and Telecommunicator Trainee opportunities designed to provide a structured introduction to emergency communications work. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under supervision.

Training may include classroom instruction, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime as required

Qualifications

• High school diploma or equivalent commonly required.
• Trainees should have basic computer skills and clear communication.
• Willingness to receive feedback and perform assessments.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Basic computer skills

Clear communication

Typing skills

Education

High school diploma or equivalent

Job description

911 Emergency Communications offers Dispatcher Trainee and Telecommunicator Trainee opportunities designed to provide a structured introduction to emergency communications work. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under supervision.

Training may include classroom instruction, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime as required