Emergency Communications Trainee — Start in 911 Dispatch

911 Emergency Communications; Covington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured program introducing emergency communications work. Trainees learn to receive calls, document incidents, operate dispatch systems, and support response operations under expert supervision.

As training progresses, responsibilities expand; completion of coursework, certifications, and employer standards may lead to advancement. Training may include evenings, weekends, and overtime as required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainees should have basic computer skills and accurate typing.
• Willingness to receive feedback and adapt to training.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Accurate typing

Basic computer skills

Education

High school diploma or equivalent

Job description

911 Emergency Communications seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured program introducing emergency communications work. Trainees learn to receive calls, document incidents, operate dispatch systems, and support response operations under expert supervision.

As training progresses, responsibilities expand; completion of coursework, certifications, and employer standards may lead to advancement. Training may include evenings, weekends, and overtime as required.