Emergency Dispatcher & Telecommunicator Trainee

Emergency Telecommunicator Services; Balsam Grove (NC); Presencial; USD 32 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Resumo da oferta

Emergency Telecommunicator Services in Balsam, NC seeks Dispatcher Trainee and Telecommunicator Trainee to begin a structured career in emergency communications. Trainees learn call-taking, incident documentation, radio procedures, and CAD skills under supervision, with progressive responsibilities as training milestones are met.

The program combines classroom instruction, simulations, and supervised console work, with shifts including nights, weekends, holidays, and overtime.

Qualificações

• High school diploma or GED required; trainee roles may be open to applicants without dispatch experience.
• Basic computer skills, clear communication, and accurate typing are essential.
• Customer service or call-center experience is helpful.
• Applicants may need to complete assessments and meet minimum scores.

Responsabilidades

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments and training milestones.
• Adhere to confidentiality and professional conduct requirements.

Conhecimentos

Communication skills

Typing

Customer service

Discretion/Confidentiality

Willingness to receive feedback

Formação académica

High school diploma or GED

Ferramentas

Computers

CAD basics

Descrição da oferta de emprego

Emergency Telecommunicator Services in Balsam, NC seeks Dispatcher Trainee and Telecommunicator Trainee to begin a structured career in emergency communications. Trainees learn call-taking, incident documentation, radio procedures, and CAD skills under supervision, with progressive responsibilities as training milestones are met.

The program combines classroom instruction, simulations, and supervised console work, with shifts including nights, weekends, holidays, and overtime.